Shipping & Return

Dr. Melaxin provides a return and refund policy designed to balance customer satisfaction with product safety and operational standards. Customers may request a return within fourteen days of receiving their order, with the return period calculated from the confirmed delivery date provided by the shipping carrier. Requests submitted after this timeframe may not be eligible for consideration.

To be accepted, returned items must remain in the condition they were delivered. Products should be unused, unopened, and free from any signs of wear, damage, or tampering. All original packaging, tags, seals, and included materials must be intact. Customers must also provide proof of purchase, such as an order confirmation or receipt. Items returned without prior approval or proper documentation will not be processed. Customers wishing to initiate a return should contact Dr. Melaxin’s customer support team at Dr.Melasxin@outlook.com to receive instructions for shipping and handling.

Once a return has been authorized, customers are responsible for the cost of return shipping. If free shipping was applied to the original order, the corresponding shipping charges may be deducted from the refund. All returned products must be sent to the designated Dr. Melaxin warehouse. Refund requests must be submitted within the fourteen-day period, and under the company’s policy, only one product per individual qualifies for a full refund. This ensures fairness while helping prevent misuse of the policy.

After receiving the returned item, Dr. Melaxin will inspect it to confirm it meets all return requirements. Customers will be notified once the inspection is complete, and approved refunds are issued to the original payment method within ten business days. Processing times may vary depending on the bank or payment provider, and delays outside Dr. Melaxin’s control may occur. Customers who do not see the refund within fifteen business days of approval should contact customer support for assistance.

All returns and exchanges require review and approval by the Dr. Melaxin Customer Center. Requests that fail to comply with policy standards or are modified after submission may be declined without prior notice. Customers are responsible for costs associated with packages that are unclaimed or refused and returned to the sender. Dr. Melaxin is not liable for any returned shipments in these circumstances.

Estimated shipping times generally range from five to seven business days from the order date, though delays of an additional one to two days may occur during high-volume periods. Once shipped, tracking information is sent via email to allow customers to monitor delivery. Certain locations, including American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, Hawaii, Alaska, military addresses, and P.O. Boxes, cannot be serviced.

Customers should inspect orders immediately upon delivery. Any damaged, defective, or incorrect items must be reported promptly to Dr. Melaxin to ensure timely resolution. Certain products, such as perishable goods, personalized items, personal care products, hazardous materials, flammable liquids, gases, sale items, and gift cards, are not eligible for return. Customers are encouraged to contact support if they are unsure whether a product qualifies.

For exchanges, the most efficient process is to return the original item after approval and place a separate order for the replacement. European Union customers benefit from a fourteen-day cooling-off period, during which products may be canceled or returned without reason, provided they remain unused, unopened, and in original packaging with proof of purchase, in accordance with applicable consumer protection laws.